# SourceCX
> SourceCX is Sourcefit's customer experience (CX) outsourcing division. It provides managed, technology-enabled customer support through eight delivery centers in the Philippines, Dominican Republic, South Africa, Armenia, and Madagascar. SourceCX says it supports 200+ client brands and 20+ languages across digital CX, AI services, learning and development, trust and safety, and startup-focused operations.

SourceCX uses proprietary team-engagement technology alongside dedicated delivery teams. Its FAQ states that it is third-party certified for ISO 27001, ISO 27701, ISO 9001, SOC 2, and PCI DSS, and that it follows GDPR and HIPAA requirements. SourceCX was included in Everest Group's 2025 Customer Experience Management Services PEAK Matrix assessments for the Americas and APAC; a public licensed extract classifies it as an Aspirant in the Americas assessment.

## Company
- [Why SourceCX](https://sourcecx.com/why-sourcecx/): SourceCX's approach to people, training, technology, pricing, and performance.
- [Our Team](https://sourcecx.com/our-team/): SourceCX leadership and team structure.
- [Locations](https://sourcecx.com/locations/): SourceCX's global delivery footprint.
- [Pricing](https://sourcecx.com/pricing/): Pricing, terms, and engagement model.
- [Contact Us](https://sourcecx.com/contact-us/): Contact SourceCX about outsourcing requirements.
- [FAQs](https://sourcecx.com/faqs/): Answers about services, pricing, delivery, security, and compliance.

## Locations
- [Philippines](https://sourcecx.com/locations/philippines/): Customer experience outsourcing from the Philippines.
- [Dominican Republic](https://sourcecx.com/locations/dominican-republic/): Nearshore delivery aligned with US time zones.
- [South Africa](https://sourcecx.com/locations/south-africa/): Delivery aligned with UK and European time zones.
- [Armenia](https://sourcecx.com/locations/armenia/): Customer experience delivery from Armenia.
- [Madagascar](https://sourcecx.com/locations/madagascar/): French- and English-language delivery aligned with EMEA time zones.

## Services
- [Services Overview](https://sourcecx.com/services/): Digital CX, AI services, Learning as a Service, Trust & Safety, Opti-shoring, and startup support.
- [Digital CX](https://sourcecx.com/services/digital-cx/): Technology-enabled customer support from SourceCX's global teams.
- [AI Services](https://sourcecx.com/services/ai-services/): Data tagging, generative AI services, and AI integrations delivered with skilled teams.
- [Learning as a Service](https://sourcecx.com/services/learning-as-a-service/): Scalable training programs designed to improve proficiency, satisfaction, and knowledge retention.
- [Opti-shoring](https://sourcecx.com/services/opti-shoring/): Teams distributed across delivery centers according to language, time zone, skills, cost, and resilience needs.
- [Startups](https://sourcecx.com/services/startups/): CX, back-office, and business-process support for growing startups.
- [Knit](https://sourcecx.com/knit/): SourceCX's people and work management platform.
- [Trust and Safety](https://sourcecx.com/services/): Content moderation and community-safety capabilities described on the services overview.

## Industries
- [Ecommerce and Retail](https://sourcecx.com/industries/e-commerce/)
- [Finance and Fintech](https://sourcecx.com/industries/finance-and-fintech/)
- [Gaming and Entertainment](https://sourcecx.com/industries/gaming-and-entertainment/)
- [Healthcare and HealthTech](https://sourcecx.com/industries/healthcare/)
- [Hospitality](https://sourcecx.com/industries/hospitality/)
- [IT Support and Helpdesk](https://sourcecx.com/industries/it-support-and-helpdesk/)
- [Legal](https://sourcecx.com/industries/legal/)
- [Logistics](https://sourcecx.com/industries/logistics/)
- [NGO](https://sourcecx.com/industries/ngo/)
- [Property Management](https://sourcecx.com/industries/property-management/)
- [Social Media](https://sourcecx.com/industries/social-media/)
- [Software and SaaS](https://sourcecx.com/industries/software-and-saas/)

## Insights and Recognition
- [Insights](https://sourcecx.com/insights/): SourceCX articles and case studies about customer experience outsourcing.
- [Everest Group Recognition](https://sourcecx.com/insight/sourcecx-recognized-in-everest-groups/): SourceCX's announcement about inclusion in the 2025 CXM Services PEAK Matrix assessments for the Americas and APAC.
- [Everest Group 2025 CXM Assessment](https://www.everestgrp.com/report/egr-2025-21-r-7534/): Everest Group's research page for its 61-provider assessment.

## Optional
- [Privacy Policy](https://sourcecx.com/privacy-policy/)
- [Terms of Use](https://sourcecx.com/terms-of-use/)
- [Sourcefit](https://sourcefit.com/): Parent company providing broader BPO and offshore staffing services.