From generative AI to CX platform integrations to ML algorithms, we create value for your organization through customized AI services and applications.
The core of our AI approach is empowering your agents and your products to do more for your customers.
As technology becomes more integrated into the customer journey and adds more value to the process, it is more important than ever that you have transparency and ownership of the process equity. We are committed to building and nourishing not only great teams, but smart systems that will grow with your organization. This means going beyond short-term transactional results and identifying how foundational long-term value is being created and making sure that you benefit from it.
AI and technology solutions, just like human teams, should not only display transactional quality, but should also build your brand by reflecting and magnifying its values and best qualities. To accomplish that, we will do a deep dive with you into the complete journey of your customers as they experience your business and learn from you how you define success for your brand.
Despite the rapid evolution of AI capabilities, the best results come from a harmonious collaboration between AI services and a dynamic, highly-trained team of great people. Our technology and CX domain experts will work closely with you to weave AI into a solution that is designed just for you to support the overall success of your unique business.
One of the most compelling aspects of modern AI-based technology solutions is that, under the right guidance, they can learn and improve over time. Just as we are constantly iterating with our human teams to make improvements, we aim to build agent-support systems that become increasingly effective over time. Greatness is seldom achieved overnight, but we will not rest until we achieve it together with you.
Every business is unique, so we leverage our global team to craft individualized solutions that showcase the strongest attributes of your brand.
Each client, each employee, each relationship is key to our mutual success
Cost savings over traditional BPO solutions
Industry-leading digital team management system
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Our company specializes in AI-enhanced customer service solutions, including IVR (Interactive Voice Response) automations, contextual assistance, and response suggestions for customer service agents. We also provide quality assurance and compliance services, video and content tagging to train algorithms, and generative AI services such as RFP (Request for Proposal) response bots and informational chatbots.
AI can automate routine inquiries through IVR and chatbots, reducing wait times and improving customer satisfaction. It also assists agents by providing context and response suggestions in real-time, ensuring accurate and efficient customer interactions. Additionally, AI-driven quality assurance can identify areas of improvement and enforce compliance, enhancing overall service quality.
AI can provide agents with context about the customer’s issue, based on historical data and current interaction. It suggests responses or actions that the agent can take, making the resolution process faster and more accurate. This support allows agents to focus on complex cases that require human intervention.
Our AI-driven quality assurance service analyzes customer service interactions across channels to ensure they meet your company’s standards and regulatory requirements. It identifies patterns, predicts potential compliance issues, and offers actionable insights for continuous improvement.
Our video and content tagging service uses human specialists to analyze, categorize, label or describe a variety of media to train machine learning models. Accuracy in this process is extremely important because the models can only be as good as the data that forms the basis for their training.
Generative AI services use algorithms to create text, images, or other outputs based on the data they’re trained on. Our services include RFP response bots that can draft proposals based on your business’s previous responses, and informational chatbots that provide users with answers or content based a set of relevant data that we input into the generative AI model.
Yes, our AI solutions are highly customizable. We work closely with our clients to understand their specific needs and challenges to tailor our services accordingly. This approach ensures that our AI implementations align with your business objectives and integrate seamlessly with your existing systems.
We prioritize data security and privacy in all our AI services. Our systems are designed with robust security measures, including data encryption, secure access controls, and regular security audits. We comply with all relevant data protection regulations to ensure that your and your customers’ information is handled responsibly. We maintain the following certifications through outside auditing bodies: PCI-DSS, ISO 9001-2105, ISO-27001, ISO27701 and SOC2.
The implementation process begins with a consultation to understand your needs, followed by the design of a customized solution. We then proceed with the integration and deployment of the AI services into your existing systems or propose new systems that will better meet your requirements. Finally, we provide comprehensive training for your team and ongoing support to ensure smooth operation.
The time to see tangible results varies depending on the complexity of the solution and the specific services implemented. However, many clients observe improvements in efficiency, customer satisfaction, and operational insights within a few weeks to months after implementation.
Success is measured using key performance indicators (KPIs) tailored to each service, such as reduced response times, increased customer satisfaction scores, high accuracy in content tagging, and improvements in compliance adherence. We continuously monitor these metrics to optimize performance.
Our RFP response bot uses AI to analyze your company’s previous RFP responses and relevant documentation. It then drafts responses to new RFPs based on this analysis, streamlining the proposal process and ensuring consistency in your responses.
We provide comprehensive ongoing support that includes system monitoring, regular updates, and a dedicated support team. This ensures that our AI services continue to operate effectively.
IVR automation uses AI to guide callers through a series of automated prompts or questions, allowing them to resolve their queries without speaking to an agent. It leverages natural language processing (NLP) to understand and respond to voice commands, making the IVR system more intuitive and user-friendly.
Delivering millions of interactions for some of the world’s most dynamic companies
