Expert, reliable intake and customer service for law firms, day or night, allows you to make your best case

Whether it’s a virtual intake specialist or complete client service program involving informational AI, multiple channels and advanced analytics, we have a CX solution that will help your firm reach its goals.

While customer satisfaction scores for the legal industry have historically lagged well behind other sectors, intense competition in the digital landscape and a flattening of makes it more important than ever to develop a comprehensive customer service strategy.  (Law Technology Today)

Powered by Technology

Give your clients better information more quickly and leverage data to service them more efficiently with our custom, industry-leading solutions tailored for law firms.

Focus on Building your Practice

Providing a superior client experience requires experience, technology, training, and time.  Teaming up with a specialist like SourceCX will free you to concentrate on your practice.

Your Team Your Style

We build your team for you and support them on your behalf.  But they will be dedicated to you and will learn your business inside and out.


Increase in customer satisfaction among firms outsourcing CX, according to ABA.


Savings achievable for firms outsourcing non-core functions, per Legal Marketing Association study.

Other Services We Offer

Intake Specialists

Our experienced Intake Specialists can greatly improve client satisfaction and lower costs.

Back Office and Accounting

We provide a range of back-office staff and services, including recruitment, accounting, payroll, HR and more.

AI Solutions

In addition to working with our CRM partners, our in-house AI team works with clients to create custom AI solutions and integrations for a variety of applications.

Multilingual Support

Our teams in the world’s top outsourcing destinations can provide native support in English, French, Spanish, German Dutch and other languages upon request.

Digital Marketing

We offer a complete suite of Digital Marketing services as well as dedicated marketing professionals, including Marketing Managers, SEO Specialists, Social Media Specialists, Content Marketers, and Web Developers


We deliver award-winning design staff and services including digital advertising, web design, graphic design, brand identity and more.

Want to see what the new generation of CX looks like?

Supercharged by technology yet infused with heart, lower your costs and deepen your customer connection with SourceCX.