Your mission is to serve. Our professional CX solutions can serve your mission.
Our experienced teams can help you scale service to Donors, Volunteers and Beneficiaries
10%-20%
Improvement seen in donor satisfaction levels seen for NGO’s that outsource CX functions like donor inquiries, fundraising support and volunteer coordination, according to Association of Fundraising Professionals.
55%
Of NGO’s are outsourcing CX to access the latest technologies and expertise, per a survey by Techsoup.
Amidst a rapidly changing landscape NGO’s must innovate to remain relevant. We leverage the latest technologies to deliver NGO-specific solutions that allow organizations to get more done, more quickly, for less cost.
Custom Solutions
Your diverse and unique stakeholders require a customized solution that suits the needs of each but also benefits from the synergy of a unified approach.
Access the Latest Technology
Our AI-infused technology solutions allow your people to do more and your data to mean more.
Anyone, Anywhere
Our solutions are built to be multilingual, multigenerational, multichannel. Communicate with the people you need to reach whoever they are, wherever they are.
Other Services We Offer
Trust and Safety
Our experienced moderation teams utilize the latest technology to ensure a secure and reliable environment for your community that will reflect positively on your brand.
Back Office and Accounting
We provide a range of back-office staff and services, including recruitment, accounting, payroll, HR and more.
AI Solutions
In addition to working with our CRM partners, our in-house AI team works with clients to create custom AI solutions and integrations for a variety of applications.
Multilingual Support
Our teams in the world’s top outsourcing destinations can provide native support in English, French, Spanish, German Dutch and other languages upon request.
Digital Marketing
We offer a complete suite of Digital Marketing services as well as dedicated marketing professionals, including Marketing Managers, SEO Specialists, Social Media Specialists, Content Marketers, and Web Developers
Design
We deliver award-winning design staff and services including digital advertising, web design, graphic design, brand identity and more.
Our Stories, Case Studies and Insights
Delivering millions of interactions for some of the world’s most dynamic companies
- INSIGHTS
Optimizing Legal Customer Service for Digital Natives
- INSIGHTS
Understanding Stakeholder Journeys: How NGOs Can Tailor Interactions To Reduce…
OUR INSIGHTS
What’s happening in NGO
NGO
7 min read
Understanding Stakeholder Journeys: How NGOs Can Tailor Interactions To Reduce Friction
Want to see what the new generation of CX looks like?
Supercharged by technology yet infused with heart, lower your costs and deepen your customer connection with SourceCX.
