Madagascar - SourceCX

A Secret No Longer

Madagascar has captured the attention of the BPO world with the exceptional quality of its French-speaking labor pool. It is certain to retain that attention with its highly-skilled, hard-working talent capable of providing top-level support for both European and North American businesses. The country now boasts more than 10,000 employees working in the BPO sector and that number is expected to rise quickly.

Situated for Success

With a time-zone that is well aligned with Europe and a strong cultural affinity with France and other French-speaking countries, it is easy to get started and build a team that will understand your customers and work diligently to service them with accuracy and empathy. Madagascar teams are known for quickly becoming top global performers.

Yannick Antoinette

Country Manager – Madagascar

Yannick Antoinette is a seasoned professional with over 15 years of experience in the contact center industry. Throughout his career, he has honed his skills in operations management, ensuring the seamless and efficient functioning of contact centers. Yannick excels in performance optimization, team leadership, and customer satisfaction, consistently driving results that align with organizational goals.

His expertise includes comprehensive audit processes, where he meticulously evaluates and enhances operational standards to ensure compliance and improve overall efficiency. Yannick’s strategic approach to problem-solving and his ability to implement innovative solutions have been pivotal in streamlining operations and boosting productivity.

Yannick is adept at managing large teams and complex projects, with a proven track record of success in various roles within the contact center environment. His dedication to excellence and continuous improvement makes him a valuable asset in any organization looking to enhance their contact center operations.

Growth and Stability

Madagascar features a stable, democratic government and is expected to see GDP growth of nearly 5% annually over the next four years. The government recognizes the potential value of the BPO industry and is promoting it with various tax incentives and telecommunications investments. Internet speeds in Madagascar are routinely rated as the fastest in Africa.

A Range of Skills

Staff in Madagascar possess a wide range of skills, including customer across a wide range of industries, IT support, helpdesk, tele sales, data management, application support, marketing, and many more. Their strong work ethic, combined with their language ability and wide range of skills make them ideal for building long-term teams that will add tremendous value to your organization.