Dedicated Contact Center Solutions Provide Your Patients with the Experience They Deserve

 We support our patient contact center staff with the latest technology and training  to ensure your patients understand just how important they are to you.

64% of patients prefer human-to-human interactions but 50% also say a single bad digital experience can ruin their overall experience with a provider.  Exceptional patient contact support is about understanding the complete patient journey and being there for them on every channel, every step of the way.

Better Patient Care

Experienced contact staff trained specifically to provide the highest level of healthcare service will provide information and set appointments in a timely way.

More Patient Satisfaction

We monitor KPI’s such as average handling time, speed to answer and NPS to ensure best-in-class service.

A More Efficient Practice

Outsourcing patient contact to professionals allows healthcare practices to focus on caring for their patients.


Increase in patient satisfaction seen in organizations outsourcing the process, according to Press Ganey.


Of healthcare execs say in Deloitte study that outsourcing CX enables them to focus on primary mission of delivering high quality care.

Other Services We Offer

Medical Billing

We offer services across the full range of Revenue Cycle Management roles. Please see our full offerings at

Referral Management

We provide highly trained staff to manage referrals, optimizing revenue and improving your patients’ experience.


Our experienced credentialing teams can manage this critical and labor-intensive role.

Medical Transcription

Our skilled medical transcribers can improve quality and cut transcription costs by more than 50%.

Back Office and Accounting

We provide a range of back-office staff and services, including recruitment, accounting, payroll, HR and more.

Want to see what the new generation of CX looks like?

Supercharged by technology yet infused with heart, lower your costs and deepen your customer connection with SourceCX.