OPTI-SHORING FOR MULTILINGUAL SUPPORT

Get The Right People in the Right Place

The world’s largest and most dynamic companies are able to benefit from a distributed workforce, taking advantage of optimized labor costs and talent pools. We make it possible for you to gain these advantages quickly, with little risk or investment, through our 8 operational centers in 5 great countries.

One Simple, Global Solution

Whatever your criteria, whether it be language, time zone, skill set, or cost, we will build a team optimized for your needs with seamless, integrated account management, digital team management, billing, training, and IT. But you will always have the final say over the location of your team.

Multilingual

We have chosen the locations of our operational centers to provide the widest range of high-quality language support possible. We feel that the Philippines and South Africa are unrivalled outsourcing centers for English-speaking talent across a wide range of specializations; the Dominican Republic offers a rich base of Spanish speakers; and Madagascar is the location of choice for French-speaking agents.

How We Do It

 

We Hear You

Finding the Happy Place

The choice of location for your team should follow the same principles as every process decision: what best serves your long-term business goals. Our recommendations will grow out of our deeper consultations with you about your business.

We Build It

One Voice

We have been building international teams for more than 15 years and have learned how to honor cultural differences while creating teams that are dedicated to common goals and are able to speak with a unified voice: the voice of your brand.

We Make It Great

Efficiency at Scale

As a team scales, the ideal balance between business continuity and consistency is often difficult to achieve. We have addressed this by linking our operational centers with management support processes and proprietary digital tools to create seamless distributed services with multiple points of redundancy.

Custom Solutions
Built for Your Business

Every business is unique, so we leverage our global team to craft individualized solutions that showcase the strongest attributes of your brand.

  • Global vision,
    personal service

    Each client, each employee, each relationship is key to our mutual success

  • 50%

    cost savings over traditional BPO solutions

  • Digital Transformation

    industry-leading digital team management system

  • Operations Centers in

    5

    Countries

Global vision,
personal service

Each client, each employee, each relationship is key to our mutual success

50%

cost savings over traditional BPO solutions

Digital Transformation

industry-leading digital team management system

Operations Centers in

5

Countries

Frequently asked questions


In which countries does SourceCX have operations?

We operate in five key locations: the Philippines, South Africa, the Dominican Republic, Armenia, and Madagascar. Each location is chosen for its unique advantages in terms of talent availability, language proficiency, and cost-effectiveness.


How does SourceCX determine the best location for a client’s needs?

We conduct a detailed analysis of each client’s requirements, including language needs, service type, and budget considerations. Based on this analysis, we recommend the most suitable location(s) that align with these factors.


Can SourceCX deliver services from multiple locations simultaneously?

Yes, we are equipped to provide seamless service delivery from multiple locations. Our management processes and proprietary digital team management tools allow for consistent quality and approach.


How does billing work with SourceCX?

Our billing and account management processes are centralized, providing a streamlined and uniform experience for our clients. No matter where your outsourced team is located, you’ll have access to one system for all billing and account management needs.


What languages can SourceCX provide support in?

Thanks to our diverse global locations, we offer support in multiple languages, including English, Spanish, French, German, Dutch, and several others.


How does SourceCX ensure quality across different locations?

We maintain high-quality standards through uniform training programs, consistent service delivery models, and regular quality assessments across all our locations. Our centralized management system allows us to monitor and manage quality effectively, regardless of where the service is being delivered.


What types of industries does SourceCX cater to?

We serve a broad range of industries, including telecommunications, e-commerce, technology, finance, and healthcare. Our diverse talent pool and flexible service offerings allow us to tailor our solutions to meet the specific needs of each industry.


How does SourceCX handle data security and privacy?

Data security and privacy are paramount at SourceCX. We adhere to strict data protection policies and employ advanced security measures, including data encryption and secure access protocols, across all our operations to protect client and customer information. We are certified by third-party auditors in the following protocols: ISO27001, ISO27701, SOC2, ISO9001, and PCI-DSS.

Interested in working with us?