Leading the Way in
Offshore CX
The Philippines has become the world’s premiere CX outsourcing destination due to its low costs, amazing workforce, and a host of other factors
Leading the Way in
Build an expert team in the Philippines for a fraction of the cost.
We specialize in building dedicated offshore CX teams in the Philippines that deliver better results than local teams for less than half the cost. We offer minimal start-up risk and maximum transparency, control and long-term return on investment. We also provide unparalleled management flexibility, allowing clients a level of operational oversight that perfectly suits their needs.
Access the world’s leading CX talent pool
With nearly 2 million new graduates entering the work force each year, the Philippines’ deep pool of experienced professionals, who are known for their excellent communication skills, cultural familiarity, and inherent warmth, make the country an ideal location for outsourcing customer service. And while other outsourcing centers have faced daunting cost pressures, the Philippines has been able to maintain low costs due to its strong population growth and a relatively weak currency.
Andy Schachtel
President/CEO
Andy Schachtel is a seasoned professional with over two decades of experience at the forefront of technology, media, and outsourcing services. He’s the founder and CEO of Sourcefit, named one of Asia’s best companies to work for in prestigious HR Asia awards and recognized as one of Asia’s fastest growing BPO’s by the Philippine Inquirer for the past 3 consecutive years. Andy has led a wide range of BPO projects across 5 continents for some of the world’s most dynamic organizations. Andy’s career began as an award-winning Copywriter and Creative Director, driving compelling campaigns for global brands. With the rise of digital media, Andy spearheaded global technology projects, including one of the first international, mobile-first social media networks for Vodafone. Recognizing the potential of outsourcing to become the essential tool for companies looking to scale and achieve their most ambitious goals, Andy founded Sourcefit in 2009 to offer organizations both process optimization and seamless extensions of their local teams in locations with lower costs and more available talent.
English Spoken Here
According to the EF English Proficiency Index 2021, the Philippines ranks 18th out of 112 countries. Around 93% of the country is fluent in English, and the language is taught in schools. Because of this, Filipinos have a neutral accent that makes outsourcing in the Philippines easy and efficient.
A Home for Long-Term Success
The Philippines owes 8% of its economic output and nearly 1.7 million jobs to the BPO sector. As such, the industry enjoys tremendous support from the government both in terms of tax incentives and other initiatives, including educational programs and telecommunications infrastructure investment, aimed at driving further growth. In addition, the maturity of the outsourcing industry and particularly customer service in the country means that there is plenty of support and expertise to deliver optimal results.
Join our clients in leveraging
location independence
Telephone
Philippines Office
21st Floor, CyberOne Bldg, Eastwood Cyberpark, 1110 Bagumbayan, Quezon City, Metro Manila, Philippines
Our Stories, Case Studies and Insights
Delivering millions of interactions for some of the world’s most dynamic companies
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Winning the Customer Retention Battle in the Legal Sector
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Understanding Stakeholder Journeys: How NGOs Can Tailor Interactions To Reduce…
