Grow your community and keep it safe by working with community management experts.
With over 14 years of experience in online community engagement, SourceCX is the trusted partner for many of the world’s most dynamic brands
10-20%
Gain in user satisfaction scores seen for social media companies that outsource CX functions like user support, content moderation and community management, according to the Customer Service Institute.
60%
Of social media firms are outsourcing CX to gain access to the latest technologies such as AI-powered chatbots, omnichannel support platforms and data analytics tools.
Understanding data and choosing the right KPI’s can unlock growth for communities of all sizes.
Human Led, AI Supported
Generative AI has become a part of our communities for better or worse. Modern digital community management requires a unified AI-Human team.
Meeting Business Goals
Expert community management not only ensures safety and brand reputation, but also drives revenue and profit performance
A Custom Approach to Build Advocacy
Every community is unique and building an engagement plan properly suited for your members builds loyalty and member advocacy.
Other Services We Offer
Trust and Safety
Our experienced moderation teams utilize the latest technology to ensure a secure and reliable environment for your community that will reflect positively on your brand.
Back Office and Accounting
We provide a range of back-office staff and services, including recruitment, accounting, payroll, HR and more.
AI Solutions
In addition to working with our CRM partners, our in-house AI team works with clients to create custom AI solutions and integrations for a variety of applications.
Multilingual Support
Our teams in the world’s top outsourcing destinations can provide native support in English, French, Spanish, German Dutch and other languages upon request.
Digital Marketing
We offer a complete suite of Digital Marketing services as well as dedicated marketing professionals, including Marketing Managers, SEO Specialists, Social Media Specialists, Content Marketers, and Web Developers
Design
We deliver award-winning design staff and services including digital advertising, web design, graphic design, brand identity and more.
Our Stories, Case Studies and Insights
Delivering millions of interactions for some of the world’s most dynamic companies
- INSIGHTS
Growing Pains? Strategies to Scale Helpdesk Support Cost-Effectively
- INSIGHTS
Smarter Stays: How Technology Enhances the Guest Experience
OUR INSIGHTS
What’s happening in Social Media
Social Media
7 min read
Moving The Needle: Choosing The Right KPIs To Drive Community Growth
Social Media
7 min read
We Are The Champions: Building a Base of Passionate Digital Advocates
Social Media
7 min read
Stronger Together? The Need For Human-AI Collaboration In Digital Community Management
Want to see what the new generation of CX looks like?
Supercharged by technology yet infused with heart, lower your costs and deepen your customer connection with SourceCX.
