A Better Way to Outsource Is Just Around the Corner
Reduce costs and scale your business with nearshore outsourcing in the Dominican Republic
Build a team of experts that is close to home but less than half the price.
Some teams need to be nearby. The Dominican Republic offers the perfect place to build a CX team that shares proximity, a time zone, and a strong cultural affinity with your customers. Access a new pool of experienced, dynamic talent with our DR-based teams, at costs that are 50% less than the local market.
The Most Advanced Country in the Caribbean
With a highly rated telecommunications and transportation infrastructure, a supportive, stable government, and many years of BPO experience, the Dominican Republic provides a safe, long-term solution for customer support.
Enmanuel Maura
Vice-President Of Growth
Enmanuel has over 20 years of experience in the outsourcing industry and has successfully directed sales, operations and client relationships in BPOs.
William Lorenzo
Country Manager – Dominican Republic
William Lorenzo brings 20+ years of BPO experience to the table, with a proven track record of enhancing call center operations, boosting efficiency, and driving results.
Multilingual Talent
With the 2nd largest population in the Caribbean, the Dominican Republic currently has over 50,000 outsourced workers and growing. The country also features the most multilingual population in Latin America with an abundance of native Spanish, English and French speakers.
Cultural Affinity
With over 2.4 million people of Dominican origin living in the United States, there is a strong connection between the two countries. This familiarity pays dividends for customer service teams who need to understand and form a connection with U.S.-based customers. The Dominican Republic also provides the perfect base to service the rapidly growing U.S. Hispanic market.
Join our clients in leveraging
location independence
Telephone
Dominican Republic Office
Calle Porfirio Herrera 29 Evaristo Morales, Santo Domingo Distrito Nacional, Rep Dom.
Our Stories, Case Studies and Insights
Delivering millions of interactions for some of the world’s most dynamic companies
- INSIGHTS
Scaling The User Base: Why The Customer Experience is Mission-Critical
- INSIGHTS
First Contact to Long-Term Tenancy: How Customer Service Boosts Occupancy…
