The Next Great Outsourcing Destination
South Africa may well have the best English-speaking CX talent pool in the world from a cost-performance perspective.
An Ideal Location
Sharing a time zone with many European countries, South Africa is ideally situated to provide synchronous support to Europe and only slightly offset shifts for the U.S.
Unmatched Language Skills
Recently dubbed the ‘sexiest’ of all English accents, South African English is pleasing and clear and is spoken natively by nearly 5 million people. Other European languages such as Dutch, German and Italian are also common.
Hein Hanekom
Country Manager, South Africa
Hein Hanekom has worked across the global BPO industry for 8 years. With experience spanning across the Irish, Namibian and Australian regions, his forte lies in launching international companies in South Africa.
In addition to high-end competencies in applied AI and Chatbot solutions, Hein possesses a passion for Customer Experience (CX) and has played pivotal roles in the development of various Customer Engagement projects.
Primed for Growth
With world-class airports, road networks and reliable high-speed internet South Africa possesses the infrastructure necessary to support long-term growth. The government is also extremely supportive of the BPO industry, recognizing that its jobs can form the foundation of a growing middle class.
Huge Cost Savings
A weakened currency and high unemployment have suppressed labor costs in South Africa, making it highly competitive among global outsourcing centers. While many other outsourcing destinations are seeing rapidly tightening labor markets and ever-increasing costs, the outlook for South Africa is very stable.
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Telephone
South Africa Office
Hamilton House, 30 Chiappini Street, De Waterkant, Cape Town, 8001, South Africa
Our Stories, Case Studies and Insights
Delivering millions of interactions for some of the world’s most dynamic companies
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Scaling The User Base: Why The Customer Experience is Mission-Critical
- CASE STUDY
Solving Onboarding and Attrition Challenges at STG
