Our Team

At SourceCX, our leadership team is dedicated to providing tailored solutions that meet the unique needs of our clients.

Based in the U.S., we offer expert guidance and consistent support throughout the outsourcing process. Focused on transparency and achieving measurable outcomes, our team ensures each project aligns with your business objectives, delivering impactful, results-driven solutions.

Andy Schachtel

President

A seasoned professional with over two decades of experience at the forefront of technology, media, and outsourcing services, Andy is the founder and CEO of SourceCX, named one of Asia’s best places to work at the HR Asia Awards and recognized as one of Asia’s fastest growing BPO’s by the Philippine Inquirer for the past 3 consecutive years. The company serves some of the world’s most dynamic organizations from operational centers across 3 continents.

Andy’s career began as an award-winning Copywriter and Creative Director, driving compelling campaigns for global brands such as Coca-Cola, Toyota, Sony, and P&G.

Recognizing the potential of outsourcing to become the essential tool for companies looking to scale and achieve their most ambitious goals, Andy founded SourceCX in 2009 to offer organizations both process optimization and seamless extensions of their local teams.

Scott Carlson

Chief Revenue Officer

Scott Carlson brings over 20 years of leadership in Sales, Service, and Delivery. Starting in the software industry, he has worked with leading organizations in Technology and Services. His expertise includes enterprise software, IT outsourcing (ITO), business process outsourcing (BPO), and managed services.

Scott has successfully developed and executed sales, marketing, and partner strategies that drive growth, enhance brand visibility, and create effective engagement models for large global organizations.

Danielle Arnold

VP of Sales

With over seven years of experience in BPO consulting, Danielle specializes in driving scalability and revenue growth through tailored strategies and innovative solutions.

Her expertise enables clients to achieve their business objectives by optimizing operations and expanding market presence. Danielle’s commitment to delivering measurable results consistently empowers clients to thrive in competitive environments.