Dedicated Contact Center Solutions Provide Your Patients with the Experience They Deserve
We support our patient contact center staff with the latest technology and training to ensure your patients understand just how important they are to you.
64% of patients prefer human-to-human interactions but 50% also say a single bad digital experience can ruin their overall experience with a provider. Exceptional patient contact support is about understanding the complete patient journey and being there for them on every channel, every step of the way.
Better Patient Care
Experienced contact staff trained specifically to provide the highest level of healthcare service will provide information and set appointments in a timely way.
More Patient Satisfaction
We monitor KPI’s such as average handling time, speed to answer and NPS to ensure best-in-class service.
A More Efficient Practice
Outsourcing patient contact to professionals allows healthcare practices to focus on caring for their patients.
15-25%
Increase in patient satisfaction seen in organizations outsourcing the process, according to Press Ganey.
75%
Of healthcare execs say in Deloitte study that outsourcing CX enables them to focus on primary mission of delivering high quality care.
Our Stories, Case Studies and Insights
Delivering millions of interactions for some of the world’s most dynamic companies
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INSIGHTS
Unlocking the Hidden Value In Your Helpdesk Conversations
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INSIGHTS
How Focusing on Customer Satisfaction Feedback Can Increase Healthcare Profitability
OUR INSIGHTS
What’s happening in Healthcare
Healthcare
6 min read
How Focusing on Customer Satisfaction Feedback Can Increase Healthcare Profitability
Other Services We Offer
Medical Billing
We offer services across the full range of Revenue Cycle Management roles. Please see our full offerings at www.sourcecycle.com
Referral Management
We provide highly trained staff to manage referrals, optimizing revenue and improving your patients’ experience.
Credentialing
Our experienced credentialing teams can manage this critical and labor-intensive role.
Medical Transcription
Our skilled medical transcribers can improve quality and cut transcription costs by more than 50%.
Back Office and Accounting
We provide a range of back-office staff and services, including recruitment, accounting, payroll, HR and more.
Want to see what the new generation of CX looks like?
Supercharged by technology yet infused with heart, lower your costs and deepen your customer connection with SourceCX.
