The world’s largest and most dynamic companies are able to benefit from a distributed workforce, taking advantage of optimized labor costs and talent pools. We make it possible for you to gain these advantages quickly, with little risk or investment, through our 10 operational centers in 5 great countries.
Whatever your criteria, whether it be language, time zone, skill set, or cost, we will build a team optimized for your needs with seamless, integrated account management, digital team management, billing, training, and IT. But you will always have the final say over the location of your team.
We have chosen the locations of our operational centers to provide the widest range of high-quality language support possible. We feel that the Philippines and South Africa are unrivalled outsourcing centers for English-speaking talent across a wide range of specializations; the Dominican Republic offers a rich base of Spanish speakers; and Madagascar is the location of choice for French-speaking agents.
Finding the Happy Place
The choice of location for your team should follow the same principles as every process decision: what best serves your long-term business goals. Our recommendations will grow out of our deeper consultations with you about your business.
One Voice
We have been building international teams for more than 15 years and have learned how to honor cultural differences while creating teams dedicated to common goals and able to speak with a unified voice: the voice of your brand.
Efficiency at Scale
As a team scales, the ideal balance between business continuity and consistency is often difficult to achieve. We have addressed this by linking our operational centers with management support processes and proprietary digital tools to create seamless distributed services with multiple points of redundancy.
Every business is unique, so we leverage our global team to craft individualized solutions that showcase the strongest attributes of your brand.
Each client, each employee, each relationship is key to our mutual success
Cost savings over traditional BPO solutions
Industry-leading digital team management system
Operations Centers in
Countries
We operate in five key locations: the Philippines, South Africa, the Dominican Republic, Armenia, and Madagascar. Each location is chosen for its unique advantages in terms of talent availability, language proficiency, and cost-effectiveness.
We conduct a detailed analysis of each client’s requirements, including language needs, service type, and budget considerations. Based on this analysis, we recommend the most suitable location(s) that align with these factors.
Yes, we are equipped to provide seamless service delivery from multiple locations. Our management processes and proprietary digital team management tools allow for consistent quality and approach.
Our billing and account management processes are centralized, providing a streamlined and uniform experience for our clients. No matter where your outsourced team is located, you’ll have access to one system for all billing and account management needs.
Thanks to our diverse global locations, we offer support in multiple languages, including English, Spanish, French, German, Dutch and several others.
We maintain high-quality standards through uniform training programs, consistent service delivery models, and regular quality assessments across all our locations. Our centralized management system allows us to monitor and manage quality effectively, regardless of where the service is being delivered.
We serve a broad range of industries, including telecommunications, e-commerce, technology, finance, and healthcare. Our diverse talent pool and flexible service offerings allow us to tailor our solutions to meet the specific needs of each industry.
Data security and privacy are paramount at SourceCX. We adhere to strict data protection policies and employ advanced security measures, including data encryption and secure access protocols, across all our operations to protect client and customer information. We are certified by third party auditors in the following protocols: ISO27001, ISO27701, SOC2, ISO9001, and PCI-DSS.
Clients have access to our centralized digital management system, which offers detailed reporting and analytics on service performance. Additionally, we establish clear KPI’s and SLA’s to ensure transparency and accountability in our service delivery.
Starting a partnership begins with a consultation to understand your needs and goals. We then propose a customized solution, followed by an agreement on terms and implementation. Our streamlined onboarding process ensures a smooth transition and quick start-up.
Absolutely. Our global presence and scalable operations allow us to quickly adjust to increases in demand, ensuring that our clients can handle seasonal spikes without compromising on service quality.
We invest in cultural training and language proficiency to ensure our agents can provide service that resonates with your customers’ values and expectations. This cultural alignment is key to providing empathetic and effective customer service.
Clients are assigned a dedicated account manager for ongoing support, ensuring clear and consistent communication. We provide regular updates, performance reviews, and are always available for any queries or adjustments needed.
We continuously invest in the latest technologies, training, and development programs to enhance our services. Staying ahead of industry trends and innovations allows us to offer cutting-edge solutions to our clients, ensuring they receive the best possible service in an ever-evolving market landscape.
While our primary languages are English, Spanish, French, German, Dutch, and Italian, we may be able to accommodate requests for support in additional languages. Please contact us with specific requirements.
Our centralized system means you’ll receive one invoice for services across all locations and languages, simplifying your accounting process. Account management is also centralized, providing a single point of contact for ease of communication and support.
SourceCX adheres to stringent data protection standards, including GDPR and other local regulations. Our centralized data management system ensures secure data handling and privacy protection across all operations.
Our technical team works closely with clients to ensure smooth integration with existing systems, whether it’s CRM software, communication tools, or other platforms. We focus on seamless transitions to minimize disruption.
We recruit native or fluent speakers of the languages we support and provide comprehensive training in customer service skills, technical knowledge, and cultural sensitivity to ensure excellence in service delivery.
Yes, our agents are trained to handle a wide range of technical support inquiries across all the languages we support, ensuring your customers receive knowledgeable assistance in their preferred language.
Our unique selling points include our commitment to transparency, our multilingual support across a broad spectrum of languages, our unparalleled digital team management system, our, centralized billing and account management, and consistent, award-winning service quality across all operational centers.
The timeline for launching services can vary based on specific client needs and integration requirements. However, we strive for efficiency and typically get services up and running within a few weeks.
Delivering millions of interactions for some of the world’s most dynamic companies
